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Privacy Policy - WeLoveIPTV.com

1. Introduction

ShowMIRA.com ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our IPTV streaming services.

GDPR Compliance: We are fully compliant with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

  • Account Information: Name, email address, phone number, billing address
  • Payment Information: Credit card details, PayPal information, cryptocurrency wallet addresses
  • Device Information: Device type, operating system, IP address, browser type
  • Usage Data: Viewing history, preferences, time spent on platform
  • Communication Data: Support tickets, chat messages, feedback

2.2 Automatically Collected Information

We automatically collect certain information when you use our service:

Data Type Purpose Retention Period
IP Address Security, geographical restrictions 30 days
Device ID Service delivery, device management Duration of subscription
Viewing History Recommendations, service improvement 2 years
Performance Data Service optimization 90 days

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: Providing IPTV streaming services and customer support
  • Account Management: Creating and managing your account, processing payments
  • Personalization: Customizing content recommendations and user experience
  • Security: Preventing fraud, unauthorized access, and abuse
  • Legal Compliance: Meeting regulatory requirements and legal obligations
  • Communication: Sending service updates, promotional offers (with consent)
  • Analytics: Improving our services and understanding user behavior
Legal Basis: We process your data based on contract performance, legitimate interests, legal compliance, and your consent where required.

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing (Stripe, PayPal, cryptocurrency processors)
  • Content delivery networks (CDNs)
  • Customer support platforms
  • Analytics and monitoring services
  • Cloud hosting and storage providers

4.2 Legal Requirements

We may disclose your information when required by law, legal process, or to:

  • Comply with court orders, subpoenas, or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Enforce our Terms of Service
Important: We will never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement comprehensive security measures to protect your personal information:

  • Encryption: All data transmissions use SSL/TLS encryption
  • Secure Storage: Data is stored on encrypted servers with restricted access
  • Access Controls: Limited employee access on a need-to-know basis
  • Regular Audits: Security assessments and vulnerability testing
  • Incident Response: Procedures for handling potential data breaches
  • Payment Security: PCI DSS compliant payment processing
Data Breach Notification: In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by GDPR.

6. Your Rights (GDPR)

Under GDPR and other applicable laws, you have the following rights:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at privacy@showmira.com or use our data protection request form.

7. Cookies and Tracking

7.1 Types of Cookies

We use the following types of cookies:

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used for targeted advertising (with consent)

7.2 Cookie Management

You can control cookies through your browser settings or our cookie preference center. Note that disabling essential cookies may affect site functionality.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure adequate protection through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by the European Commission
  • Other appropriate safeguards as required by GDPR

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Account Data: Until account deletion + 30 days
  • Payment Records: 7 years (for tax and legal compliance)
  • Usage Analytics: 2 years in aggregated, anonymized form
  • Support Communications: 3 years
  • Marketing Data: Until consent withdrawal + 30 days

10. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will delete such information immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our platform

Continued use of our service after policy updates constitutes acceptance of the changes.

12. Contact Information

Data Protection Officer

ShowMIRA.com

Email: privacy@showmira.com

Data Protection Queries: dpo@showmira.com

General Support: support@showmira.com

Phone: +44 7723 341539

Address: 127 Regent Street, London W1B 4HU, United Kingdom


Supervisory Authority: Information Commissioner's Office (ICO) - ico.org.uk