1. Overview
At ShowMIRA.com, we strive to provide exceptional IPTV streaming services. We understand that sometimes our service may not meet your expectations, which is why we offer a fair and transparent refund policy to ensure customer satisfaction.
2. Refund Eligibility
2.1 Eligible for Refund
You may be eligible for a full refund under the following circumstances:
- New Subscribers: First-time customers within 7 days of initial purchase
- Technical Issues: Service completely unavailable for more than 48 consecutive hours
- Service Not as Described: Significant discrepancies between advertised and delivered service
- Billing Errors: Incorrect charges or unauthorized transactions
- Duplicate Payments: Accidental multiple payments for the same service
2.2 Not Eligible for Refund
Refunds will not be provided in the following situations:
- Subscription renewals (after the initial 7-day period)
- Services used for more than 7 days
- Account violations resulting in suspension or termination
- Customer's internet connectivity issues
- Incompatible devices (not meeting minimum requirements)
- Change of mind after the guarantee period expires
- Failure to cancel before automatic renewal
3. Refund Timeline
Full Refund Period
100% refund available for new customers. No questions asked.
No Refund
Refunds not available except for technical issues or billing errors.
Service Outage
Full refund or service credit for extended outages.
4. Refund Amounts by Subscription Type
| Subscription Type | Refund Period | Refund Amount | Processing Time |
|---|---|---|---|
| Monthly Subscription | 7 days | 100% of paid amount | 3-7 business days |
| Quarterly Subscription | 7 days | 100% of paid amount | 5-10 business days |
| Annual Subscription | 7 days | 100% of paid amount | 7-14 business days |
| Service Outage Credit | Any time | Prorated amount | 1-3 business days |
5. How to Request a Refund
Contact Customer Support
Email us at support@showmira.com or use our WhatsApp support with your account details and reason for refund request.
Provide Required Information
Include your account email, order number, payment method used, and detailed explanation of the issue.
Account Verification
Our team will verify your account and check eligibility based on our refund policy terms.
Refund Processing
Once approved, refunds are processed back to the original payment method within the specified timeframe.
Confirmation
You'll receive email confirmation when the refund has been processed and when to expect the funds.
6. Payment Method-Specific Refund Information
6.1 Credit/Debit Cards
Refunds to credit and debit cards typically take 3-7 business days to appear on your statement. The exact timing depends on your bank's processing schedule.
6.2 PayPal
PayPal refunds are usually processed within 24 hours and appear in your PayPal account immediately. Transfer to your bank account follows PayPal's standard timeline.
6.3 Cryptocurrency
Cryptocurrency refunds are processed to the original wallet address within 24-48 hours. Please ensure your wallet address is still active and accessible.
6.4 Bank Transfers
Bank transfer refunds require 5-10 business days and may be subject to international transfer fees, which will be covered by WeLoveIPTV.com.
7. Partial Refunds and Service Credits
7.1 Prorated Refunds
In cases of extended service outages or significant service degradation, we may offer prorated refunds based on the actual downtime experienced.
7.2 Service Credits
As an alternative to monetary refunds, we may offer service credits that extend your subscription period. Service credits are typically offered for:
- Minor service disruptions
- Temporary technical issues
- Customer goodwill gestures
- Account-specific problems
7.3 Upgrade/Downgrade Refunds
If you upgrade or downgrade your subscription, any refund for unused service will be calculated on a prorated basis and applied as credit to your account.
8. Dispute Resolution
If you're not satisfied with our refund decision, you have the following options:
- Escalation: Request escalation to our senior support team
- Management Review: Ask for a management review of your case
- Chargeback Rights: Contact your bank or payment provider (though we prefer resolving issues directly)
- Alternative Dispute Resolution: Use online dispute resolution platforms if available
9. Exceptions and Special Cases
9.1 Force Majeure
In cases of force majeure events (natural disasters, government restrictions, etc.) that significantly impact our service, we may extend refund periods or offer additional compensation.
9.2 Account Abuse
Accounts found to be in violation of our Terms of Service are not eligible for refunds. This includes but is not limited to:
- Sharing account credentials
- Using VPNs to circumvent geographical restrictions
- Attempting to resell our services
- Using automated tools or bots
9.3 Promotional Offers
Special promotional pricing and discounted subscriptions may have different refund terms, which will be clearly stated at the time of purchase.
10. Contact Information for Refunds
ShowMIRA.com - Refund Department
Email: support@showmira.com
Subject Line: "Refund Request - [Your Account Email]"
Phone: +44 7723 341539
Address: 127 Regent Street, London W1B 4HU, United Kingdom
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM CET
Required Information for Refund Requests:
- ✓ Account email address
- ✓ Order/Transaction number
- ✓ Date of purchase
- ✓ Reason for refund request
- ✓ Screenshots (if technical issue)